General Questions
We currently accept Paypal (PayPal allows various payment options, including Credit Cards (Visa, MasterCard, Discover, American Express), Debit Cards, and E-checks (bank account direct debits).
Once an order has been placed, we are unable to make any changes.
To ensure all orders are promptly shipped and delivered as quickly as possible, the order shipment queue cannot be interrupted.
Please feel free to contact the courier if you wish to make any changes to your delivery address.
We are open Monday-Friday and closed on weekends. If you send a request during off hours, please note that you will receive a response from our Customer Experience Team within 1-2 business days.
While SCAFASHION may be a fresh face in the e-commerce landscape, our roots in the fashion industry are deep and well-established, with over five years of experience under our stylish belt. We are meticulously managed by a team of highly skilled professionals who bring expertise and passion to every aspect of our operation. Further cementing our reliability is the financial backing we receive from the esteemed SSG Capital Advisors, LLC, ensuring that our foundation is as robust as our fashion sense.
We stand firmly by the quality of our products and the accuracy of our product descriptions. Should you ever find that an item you've purchased doesn't live up to your expectations or our promises, we've made the resolution process straightforward and customer-friendly. With our partnership with PayPal, you're entitled to open a dispute, and if your case is justified, you can rest assured that you will receive a 100% refund. At SCAFASHION, your satisfaction is not just a priority—it's a guarantee.
Absolutely! To keep your SCAFASHION selections in tip-top shape, we suggest adhering to the specific care instructions found on the inside label of each item. For our shirts, the best practice is to machine wash them in cold water. Once washed, skip the tumble drying—go for hang drying instead. This will help maintain the integrity of the fabric and keep your fashion favorites looking as pristine as the day you received them. Enjoy your SCAFASHION wear with enduring quality and enduring style!
Returns & Refund
You can initiate a return or exchange within 30 days of the time of purchase. Note that all returned and exchanged items must be in new, unused condition.
Clearance, Mystery Box, gift cards, and final sale items are not eligible for returns or exchanges.
Please allow up to 10 days for us to receive and process your return or exchange.
Please reach out to our Customer Experience Team and they would be happy to help provide options, if applicable.
We are open Monday-Friday (9:00 AM - 5:00 PM EST) and closed on weekends. If you send a request during off hours, please note that you will receive a response from our Customer Experience Team within 1-3 business days.
No, you will not be charged a return label fee for exchanges.
Each return label is created with the exact weight for the items in your return request. In the event you have more than one order to process at the same time, your returns must be packaged separately in their original order with their appropriately assigned return label in order to avoid delays, weight violations or lost packages.
We stand firmly by the quality of our products and the accuracy of our product descriptions. Should you ever find that an item you've purchased doesn't live up to your expectations or our promises, we've made the resolution process straightforward and customer-friendly. With our partnership with PayPal, you're entitled to open a dispute, and if your case is justified, you can rest assured that you will receive a 100% refund. At SCAFASHION, your satisfaction is not just a priority—it's a guarantee.
Send an email to [email protected] and let us know the error with your order. We’ll be more than happy to make things right as soon as possible.
We aim to process refunds swiftly and efficiently, typically within 3 to 7 business days from confirming the start of the refund process.
You can check your refund status by reviewing your order details on our website. Please note that the refund progress may take a few days to reflect.
Order Status
Please note that during holiday seasons, order processing will take 1 - 2 business days. Once your items have shipped, they will be delivered from our manufacturer to yours between 5-10 business days.
Once fulfilled, orders are shipped depending on the shipping option you selected at checkout. Shipments deliver within 5-10 business days to most US locations, but we have noticed they usually deliver faster than that.
You can check the status of your shipment using the tracking number found in your shipping confirmation email.
Send an email to [email protected] with the changes you need made as soon as possible. We can't guarantee we can make changes to orders once they begin processing, but we'll give it our best shot
Send an email to [email protected] to let us know, and we can apply the discount for you
When your order is shipped from SCAFASHION, you will receive a confirmation email containing a tracking number. This number enables you to follow the progress of your package on the tracking pages of our shipping partners, usually USPS or DHL, offering you real-time updates on its location.
If your order has not arrived within 10 working days, please contact us directly at [email protected]. Our dedicated support team will promptly investigate the matter and assist you in resolving any delivery issues. At SCAFASHION, we are committed to ensuring a smooth and satisfactory shopping experience.
SHIPPING
Please note that during holiday seasons, order processing will take 1 - 2 business days. Once your items have shipped, they will be delivered from our manufacturer to yours between 5-10 business days.
Yes! We offer free shipping on all US orders over $100.
You can check the status of your shipment using the tracking number found in your shipping confirmation email.
At present, our shipping services extend exclusively within the United States and Canada.
Canada orders typically arrive between 8-20 business days.
When your order is shipped from SCAFASHION, you will receive a confirmation email containing a tracking number. This number enables you to follow the progress of your package on the tracking pages of our shipping partners, usually USPS or DHL, offering you real-time updates on its location.
If your order has not arrived within 10 working days, please contact us directly at [email protected]. Our dedicated support team will promptly investigate the matter and assist you in resolving any delivery issues. At SCAFASHION, we are committed to ensuring a smooth and satisfactory shopping experience.
Other Questions
Have a question you didn’t find the answer to here? Send an email to [email protected] and we’ll be in touch!
