Return Policy

At SCAFASHION, our goal is to ensure your complete satisfaction with every purchase. If the product you receive does not match the description or photos, or if it arrives damaged or with items missing, we offer a hassle-free return process within 30 days of receipt for customers within the United States.

Eligibility for Returns
To qualify for a return, items must:

  • Be unused and in the same condition as received.
  • Be in the original packaging, with all safety seals and labels intact.
  • Be accompanied by the original receipt or proof of purchase.

Initiating a Return
To start the return process, please reach out to us at [email protected] with your order number and details of the product you want to return. We will provide you with detailed instructions on how to proceed, including information on obtaining a return label for defective products.

Return Shipping Costs
Returns are free of charge if the items are unused, undamaged, and returned in their original packaging. For returns due to a change of mind, the customer may be responsible for the return shipping fees.

Exchanges
We offer exchanges for items that are faulty, damaged, or do not match the details of your original order. To request an exchange, please contact us with your order number and details of the product.

Refund Policy

Refund Timeframe
We aim to process refunds swiftly and efficiently, typically within 3 to 7 business days from confirming the start of the refund process.

Refund Method
Refunds are issued using the original payment method. For example, if you paid by credit card, the refund will be credited to the same card.

Checking Refund Status
You can check your refund status by reviewing your order details on our website. Please note that the refund progress may take a few days to reflect.

Invalid or Expired Credit Cards
If the original card used for payment has expired or is invalid, please contact your bank or card issuer for guidance on receiving your refund.

Received Amount Variance
If the refunded amount differs from the initial amount, this could be due to:

Bank Commission Fees: Some banks charge a commission fee, which may reduce the refund amount.

Exchange Rate Fluctuations: If the exchange rate has shifted since your payment, the refunded amount in your local currency might vary.Support and Assistance

For any questions about your refund or if you need further assistance, please contact our customer support at [email protected]. We’re here to help and ensure a smooth refund process. Note that refund processing times and procedures can vary based on your location, payment method, and the policies of payment processors and banks. For comprehensive assistance, we recommend contacting both SCAFASHION customer support and your bank.